Call (08) 8203 7203

Rates

Rates revenue is used by Council to deliver essential services such as maintaining a clean and rubbish free city, as well as maintaining assets and infrastructure such as roads, footpaths, lighting and trees. It is also used to deliver diverse services which enhance the vibrancy, safety and accessibility of the City for residents, workers and visitors.

Rates are calculated using the Assessed Annual Value of properties which is a measure of the net rental value of a property. The amount each property owner pays in rates may be higher than last year due to new development, capital improvements or change to the potential rental return of the property.
Rates income constitutes approximately 40% of total Council revenue.

Council have approved a special discretionary rebate for the 14/15 rating year. Where valuations have increased, the rates payable on a comparable property from the 2013/14 rating year to 2014/15 will be capped at a 10% increase (Excluding new developments for additions/alterations). 

The rebate amount will be shownn on the rates notice. 

Council has resolved that properties currently charged the Rundle Mall Differential Separate Rate will contribute $3.4 million to fund marketing and management of the Rundle Mall Precinct. These funds will be used to promote Rundle Mall as a destination for shopping and to enhance the vibrancy of the precinct.

The parameters and factors taken into account by the Council are outlined in the 2014–15 Business Plan and Budget. 

A summary of Council's Annual Business Plan and Budget is sent to each ratepayer along with the Rates and Valuation Notice.

The Local Government Association of South Australia produces fact sheets about council rates and services.  

Payment Options

Council accepts payments of rates via Cash, Cheque, Money Order, Visa Card, Mastercard, EFTPOS, Direct Deposit, Direct Debit, online via BPAY, Postbillpay or Council website.

  • Direct Debit – this payment method allows you to either set up a monthly deduction (last Friday of the month) or quarterly deduction for your Council rates.
  First Quarter Second Quarter Third Quarter  Fourth Quarter
Due Date 1 Sep 2014 1 Dec 2014 2 Mar 2015 1 Mar 201

For a direct debit registration form and service agreement please contact our rates team on 8203 7242 or r.mail@adelaidecitycouncil.com

  • Online:
    • BPAY (Biller Code 36095) (Ensure to quote your Reference Number)
    • Postbillpay.com.au (Biller Code 0961) (Ensure to quote your Reference Number)
    • Pay Online (Ensure to quote your Reference Number)
  • Any Australia Post Agency
  • Post – Locked Bag 1508, Adelaide SA 5001
  • Phone: 13 18 16 (24 hours, 7 days)
  • Customer Centre on 25 Pirie Street, Monday – Friday, 8.30am – 5.30pm.

Remission of Rates

Ratepayers who have satisfied the eligibility criteria contained in the Rates and Land Tax Remission Regulations 2005 and currently receive the Pensioner Concession, will also receive (on application) a Pensioner Remission of rates to the value of $100 for the 2013-14 financial year.

Ratepayers who have satisfied the eligibility criteria contained in the Rates and Land Tax Remission Regulations 2005 and currently receive the Self-Funded Retiree Concession, will also receive (on application) a Self-Funded Retiree Remission of rates to the value of $50 for the 2013-14 financial year.

Ratepayers who have satisfied the eligibility criteria contained in the Rates and Land Tax Remission Regulations 2005 and currently receive a Hardship Benefit, will also receive (on application) a Hardship Remission of rates to the value of $100 for the 2013-14 financial year.

Under certain circumstances eligible State Seniors Card holders will be able to postpone payment of their rates on their principle place of residence. The postponed amount is subject to a monthly interest charge, with the accrued debt being payable on disposal or sale of the property. The debt may be paid at an earlier time at the ratepayer's discretion. The ratepayer is required to make a minimum payment of $500 each year (less any pensioner, senior concessions or owner occupier grants).

For more information and to download an application form please visit the State Government’s Rate Remissions page.

Payment Difficulties

Ratepayers who are experiencing financial difficulties and are unable to make their rate payment by the last day are encouraged to contact Council’s rates staff at the earliest opportunity. A revised installment payment scheme to suit their circumstances may be considered. All discussions relating to payment difficulties will be treated in confidence.

Objection to Valuations and/ or Land Use

Ratepayers who believe an inappropriate valuation and or land use has been attributed to their property are required to lodge a formal objection within 60 days of receipt of the first quarterly Rates and Valuation Notice. This is in accordance with the Valuation of Land Act (1971).

Objection forms for Residential, Non-Residential and or Land Use are available from the Customer Centre by phoning (08) 8203 7203, or email r.mail@adelaidecitycouncil.com.

Please note, objecting to a valuation or land use does not change the date for payment of council rates. Rates must be paid in full by the due date as shown on the Rates and Valuation Notice. Council will review all valid objections and advise the ratepayer in writing once assessed. Changes to the rates payable arising from an objection will be refunded (or charged) separately once the objection has been finalised.

Independent Review of Valuation

Ratepayers who feel dissatisfied with the outcome of the Objection can apply for a Valuer General Panel Valuer to review the Council valuation. This is required to be completed within 21 days from the day on which the ratepayer receives notice of the Objection decision. Please note that statutory fees apply for undertaking the review. 

The Local Government Act 1999 provides that Council must vary a Valuation if the Panel Valuer determines a charge in excess of 10 per cent. Should such variation result in a reduction by more than 10 per cent, the fee will be refunded.

Natural Resources Management Levy

The State Government requires Councils to collect a levy on behalf of the Adelaide and Mount Lofty Ranges Natural Resources Management (NRM) Board. The total amount of revenue required from Adelaide City Council ratepayers has been determined by the NRM Board. This appears as a separate item on the Rates and Valuation notice. Council does not retain this revenue or determine how it is spent.

For more information about the NRM Board, see Adelaide & Mount Lofty Ranges Natural Resources Management Board or call (08) 8273 9100.

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