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In formulating the proposed rates for the 2015-16 financial year, Council has considered the amount of revenue required to fund the delivery of the services, functions and activities set out in the Integrated Business Plan. Council has also considered its other sources of revenue, the broader economic environment, and the distribution of rate contributions between various categories of ratepayers.

Council rates are determined by multiplying the applicable rate in the dollar by the valuation of rateable land in the Council area. Property valuations for the purpose of calculating rates payable are prepared on the basis of ‘Annual Value’. For 2015-16, growth from new developments and other capital improvements undertaken during 2014-15 have increased the total rateable value of land in the Council area by approximately 3.2%.

Council has determined to freeze the general rate in the dollar for 2015-16 at the same levels as 2014-15 for both Residential and Non-Residential ratepayers. Consequently, the majority of ratepayers will pay exactly the same amount in Council Rates for 2015-16 as they paid in 2014-15.

Council has also determined to maintain a ‘Special Discretionary Rate Rebate’ in 2015-16 to ensure any increase in rates payable for comparable properties is no more than 10%. Those ratepayers who received this benefit in 2014-15 may expect to pay between 0% and 10% more in Council Rates for 2015-16, based on their most recent property valuation.

Separate rates will continue to be levied for the purposes of managing and marketing the Rundle Mall Precinct, and to recover funds on behalf of the Adelaide & Mount Lofty Ranges Natural Resources Management Board (NRM Board):

  •  The activities and initiatives funded by the Rundle Mall Differential Separate Rate promote Rundle Mall as a destination for shopping and enhance the vibrancy of the precinct. In 2015-16, the separate rate will generate approximately $3.5 million.   
  • The NRM Levy is a state tax which Council is obliged, by virtue of the Natural Resources Management Act 2004, to impose and collect. The proceeds are paid to the NRM Board. Advice from the NRM Board indicates that the community contribution from Adelaide City Council is estimated to increase to approximately $1.4 million in 2015-16.


The parameters and factors taken into account by the Council are outlined in the 2015-2016 Integrated Business Plan. 

A summary of the 2015-2016 Integrated Business Plan is sent to each ratepayer along with the Rates and Valuation Notice.

The Local Government Association of South Australia produces fact sheets about council rates and services.  

Payment Options

Council accepts payments of rates via Direct Debit, Visa, Mastercard, Direct Deposit, BPAY, Postbillpay, Cash, EFTPOS, Cheque or Money Order.

Electronic Payment Options

  • Direct Debit allows you to either set up a monthly deduction (last Friday of the month) or quarterly deduction for your Council rates

For registration forms and service agreement, please contact our Customer Service Centre on 8203 7203 or

  First Quarter Second Quarter Third Quarter  Fourth Quarter
Due Date 1 Sep 2015 1 Dec 2015 1 Mar 2016 1 Jun 2016
Direct Debit Date 31 Aug 2015 30 Nov 2015 29 Feb 2016 31 May 2016
  • Online payments on our website (Mastercard or Visa only), visit You will need to have your Assessment Number available. 
  • Direct Deposit directly to Council’s Bank Account. BSB: 085 115 Account: 664657814 (Please quote 'RA' followed by your Assessment Number).
  • BPAY / BPAY View (Biller Code 36095). You will need to have your Assessment Number available.
  • (Biller Code 0961). You will need to have your Assessment Number available.

DOWNLOAD-Direct Debit Form 

Non-Electronic Payment Options

  • In person by taking your Rates Notice to the Customer Service Centre (25 Pirie Street, Adelaide) Monday- Friday, 8.30am-5.30pm
  • By cheque crossed 'Not Negotiable or money order to Adelaide City Council
  • In person at an Australia Post outlet or by phone on 13 18 16

What Assistance is Available?

Rebates of rates will be granted to ratepayers where the applicant satisfies the eligibility criteria for mandatory rebates under Sections 159 to 165 of the Local Government Act 1999.

Applications for discretionary rebates will be considered in accordance with the statutory provisions of Section 166 of the Local Government Act 1999, together with policy criteria as detailed in the Discretionary Rate Rebate Policy.

In providing discretionary rebates, consideration is given to whether applicants were previously proclaimed, the type and level of service delivered to people within the Adelaide City Council area, the community need that is being met by activities carried out on the land, and whether the activities are those that Council would otherwise need to support.

Council considers it appropriate that ratepayers who are experiencing financial hardship may apply for a postponement or remission of rates. Ratepayers who may be having difficulty paying their rates are encouraged to contact Council’s Rates Officer as soon as they can. Ratepayers with good recent payment history who commit to a formal written payment arrangement for rates will not be liable for fines and interest during the agreed payment period, provided they contact Council prior to the rates falling into arrears. In the event of default, penalties will apply in accordance with Section 181(8) of the Local Government Act 1999.

On 14 May 2015, the State Government announced a proposed Cost of Living Concession (CLC) to replace the concession formerly available on Council Rates to pensioners, low income earners and self-funded retirees holding a Commonwealth Seniors Health Card.

The State Government CLC will no longer be applied to Council Rates from 1 July 2015. Payments will instead be made to home owners by cheque. These payments may be used to offset Council Rates.

Council will apply those provisions of the Local Government Act 1999 that offer a discretionary Council funded remission of rates to eligible ratepayers: pensioners and low income beneficiaries (maximum of $100) and self-funded retirees (maximum of $50).

Council will apply those provisions of the Local Government Act 1999 that allow a Postponement of Rates Scheme for eligible State Seniors Card holders. Eligible seniors may postpone rates in excess of $500, less any concession entitlement. Interest will accrue on postponed balances as per Section 182A (12) of the Act.

For more information and to download an application form please visit the State Government’s Rate Remissions page.

Payment Difficulties

Ratepayers who are experiencing financial difficulties and are unable to make their rate payment by the last day are encouraged to contact Council’s rates staff on 8203 7203 at the earliest opportunity. A revised installment payment scheme to suit their circumstances may be considered. All discussions relating to payment difficulties will be treated in confidence.

Objection to Valuations and/or Land Use

Ratepayers who believe an inappropriate valuation and/or land use has been attributed to their property are required to lodge a formal objection within 60 days of receipt of the first quarterly Rates and Valuation Notice. This is in accordance with the Valuation of Land Act (1971).

Objection forms for Residential, Non-Residential and/or Land Use are available from the Council’s Customer Service Centre by phoning 8203 7203 or by email at

Please note, objecting to a valuation and/or land use does not change the date for payment of council rates. Rates must be paid in full by the due date as shown on the Rates and Valuation Notice. Council will review all valid objections and advise the ratepayer in writing once assessed. Changes to the rates payable arising from an objection will be refunded (or charged) separately once the objection has been finalised.

Independent Review of Valuation

Ratepayers who feel dissatisfied with the outcome of the Objection can apply for a Valuer General Panel Valuer to review the Council valuation. If a ratepayer is still dissatisfied with the valuation after the further review, the ratepayer may apply to the South Australian Civil & Administrative Tribunal (SACAT). This is required to be completed within 21 days from the day on which the ratepayer receives notice of the Objection decision. Please note that statutory fees apply for undertaking the review.

The Local Government Act 1999 provides that Council must vary a Valuation if the Panel Valuer determines a charge in excess of 10 per cent. Should such variation result in a reduction by more than 10 per cent, the fee will be refunded.

Natural Resources Management Levy

The State Government requires councils to impose and collect a levy on behalf of the Adelaide and Mount Lofty Ranges Natural Resources Management (NRM) Board. The total amount of revenue required from Adelaide City Council ratepayers has been determined by the NRM Board and the proceeds are paid to the NRM Board. This appears as a separate item on the Rates and Valuation notice. Council does not retain this revenue or determine how it is spent.

For more information about the NRM Board, see Adelaide & Mount Lofty Ranges Natural Resources Management Board or call (08) 8273 9100.

Find out more with our Rating Policy and Discretionary Rebate Policy.

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