Frequently Asked Questions
How long does the process take?
It depends on the role you are successful in gaining. Every volunteer will go through an induction process which in some cases can be completed in under 2 hours. Some roles will require police or medical checks which may take a few weeks to complete. Some roles will require specific training to be undertaken before you can start.
How many hours would I have to commit?
The hours vary depending on what area of volunteering you choose. For regular roles there may be an expectation that you commit to a minimum of 3 hours per week for 3 months. In most cases you will decide how many hours you are willing to commit.
What is the maximum time I can volunteer per week?
There is no maximum amount specified. The hours are determined by the nature of the volunteer role and the amount of work to be done.
Do I need to attend the Induction session?
Yes, all volunteers are required to attend an Induction Session, which takes about two hours and provides volunteers with a valuable insight into the Adelaide City Council, rights and responsibilities of volunteers, and Occupational Health and Safety information which will enable you to work in a safe environment.
Some areas will require new volunteers to undertake specialist training to prepare for the role.
Are there any age restrictions?
18 years and over.
What if I don't want to commit long term?
Due to the time spent placing and training volunteers, the Council prefers that volunteers commit to at least three months. However some roles are short term, for example, Event Support Team Member.
Can I get a reference?
Yes, we are happy to provide a reference. However, you need to have regularly volunteered with the Council for a minimum period of three months.
Is there a chance that I might gain paid work in the organisation if I volunteer first?
Volunteer roles do not result in employment at the ACC. You are invited to submit job applications, and have the same opportunity as the general public. All external vacancies appear in Saturday's Advertiser and on Council's website.
Do you pay out of pocket expenses?Yes, the Council pays out of pocket expenses which are incurred whilst performing volunteer duties as agreed by the Coordinator.
Do you accept student placements/work experience?
The Council does accept student/work experience placements however these placements are not considered voluntary work and therefore need to be managed by the Council's People and Culture Program (Please call 8203 7203 for more information).
Do I have to have a police check?
Yes, as part of Council's recruitment process we ask most volunteers to undertake a police check. There is no cost to volunteers for the police check.
Am I covered by insurance?
Yes, Adelaide City Council volunteers are covered by comprehensive insurance whilst undertaking volunteer duties as detailed in the relevant position description and directed by the Coordinator.
If you have questions which have not been answered above please email volunteers@adelaidecitycouncil.com or call (08) 8203 7203 and ask to speak to the Community Development Officer - Volunteering.
