Complaints and Feedback
At Adelaide City Council, we aim to give you a great experience every time you contact us. However, we understand this doesn’t always happen. To help us improve our service and your experience, we often rely on you, our customers, to let us know when we have an opportunity to do so.
Your feedback on our processes, decisions, service and staff is really important to us. We use feedback from you, positive or negative, to monitor and improve our service for the benefit of all of our customers.
I have a complaint, how do I tell you?
● Phone us on 8203 7203
● Email us via email@example.com
● Chat with us right now
● Write to us at GPO Box 2252, Adelaide, SA, 5001
● Dispute a parking fine by emailing firstname.lastname@example.org, or find out more on the Dispute an Expiation page
What happens next?
We will always aim to solve your issue the first time you contact us. If we can’t offer you an immediate resolution, we will give you details about our next steps: how long it will take us, what is involved in getting you a resolution, and who in Council is helping to get that resolution.
What if I’m not satisfied with the result?
We may not always be able to resolve your issue the way you want us to, but we always aim to be both fair and reasonable. If you don’t receive the outcome you expected, you can contact the Office of the Ombudsman who will look at whether we have been fair and reasonable in reaching our decision.
Want to know more?
You can read more about how we handle complaints in our Complaints Handling Operating Guideline.
Did we get it right?
Finding out what we get right can also help us improve our service to you. If you have had a positive experience with Council, we’d love to hear about that too. You can feedback to us by the below channels:
Want to have your say on the future of Adelaide?
Council have developed an online tool to give you another opportunity to provide feedback on projects and activities proposed for the City of Adelaide. To find out more go to yoursay.adelaidecitycouncil.com.