ACC Achievements

We are committed to delivering a great future for the City of Adelaide. The following are some of our recent projects which have been recognised for their outstanding success.

	Picture Adelaide Campaign Award Experiential and Brand Experiences (2011) By: Australian Marketing Institute (AMI) South Australian Awards for Excellence This award is recognition of how the campaign successfully integrated different marketing and social media methods to achieve outstanding public engagement on ideas for our City – what our community loves, wants to create or see improved. Picture Adelaide received over 1600 submissions, and 3000 ideas were contributed. This was a highly collaborative project, with staff across Council involved in the delivery of the campaign. Staff were constantly challenged to do things differently, which resulted in many new ways of engaging our community – from postcards to distribution of disposable cameras, iPhone applications and websites.
	SA Customer Centre of the Year Award 2011 South Australian Contact Centre of the Year (<50 People) By: Australian Teleservices Association (ATA) State Awards The Adelaide City Council Customer Centre was recognised for its exceptional customer service. They are committed to leading the organisation to service excellence, recognising what is most important to customers and tailoring their approach accordingly. They want it to be easy to do business with the Adelaide City Council, and are delivering more online and Interactive Voice Response (IVR) service solutions to provide customers with greater choice and flexibility in how they interact with us.
	The Victoria Square/Tarndanyanga Urban Regeneration Project Award National Commendation for Planning Excellence, Urban Design – Plans and Ideas (2011) By: Planning Institute of Australia The Victoria Square/Tarndanyanga Urban Regeneration Project was recognised for providing an excellent example of collaborative decision making to ensure the Victoria Square is adaptive, resilient, connected and memorable to the community. Award Commendation for Planning Excellence, Urban Design – Plans and Ideas (2010) The Victoria Square/Tarndanyanga Urban Regeneration Project was recognised for its concept plan which demonstrated originality and uniqueness, showed innovation and a high level of community consultation. Award Planning Excellence, Local Government Person, Project, Policy or Process Management Initiative (2010) By: Planning Institute of Australia, South Australian Division The Victoria Square/Tarndanyanga Urban Regeneration Project was recognised for its vision for this important public space that is compelling, approachable, robust and convincing. Award Distinction for Digital Media (2010) By: Australian Graphic Design Association The Victoria Square/Tarndanyanga Urban Regeneration Project received this award for its interactive website. The website was created by Adelaide agency Mango Chutney for Adelaide City Council.
	Already Home Residential Marketing Campaign Award The Golden Chair (2010) By: The Adelaide Advertising and Design Club Already Home, designed by Clemenger BBDO for Adelaide City Council, is a multi-media campaign which won the Golden Chair award in 2010. Already Home shares the stories of city locals through film, photography and written word, highlighting the unique lifestyles of those who live or work within the City of Adelaide. The Gold Chair is the most coveted award at the Adelaide Advertising and Design Club Awards.

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