Performance

Strategic Plan Progress Reports

Council's reporting framework informs Council and key stakeholders on progress against Key Council Priorities and the Annual Business Plan and Budget.

» 2010–11: Sep 10 , Dec 10 , Mar 11
» 2009–10: Sept 09 , Dec 09 , Mar 10 , Jun 10
» 2008–09: June 09
» 2007–08: Jun 08 , Mar 08 , Dec 07 , Sep 07
» 2006–07: Jun 07 , Mar 07 , Dec 06 , Sep 06
» 2005–06: Jun 06 , Mar 06 , Dec 05

» 2004–05: Jun 05 , Mar 05
» 2003–04: Jun 04 , Mar 04

Customer Satisfaction Reports

The Customer Satisfaction Monitoring Program provides Council with an insight into the perceptions of key stakeholders through monitoring satisfaction with Council's performance in a range of areas.

This report provides information relating to some measures of progress in Council's Strategic Management Plan and gives an overview of people's perceptions of Council's performance. Council appreciates the input of those people randomly selected to participate in this study and thanks them for their time and effort.

* 2008–2009 Customer Satisfaction Annual Report: Full report
* 2007–2008 Customer Satisfaction Annual Report: Full report
* 2006–2007 Customer Satisfaction Annual Report: Full report
* 2005–2006 Customer Satisfaction Annual Report: Full report
* 2004–2005 Annual Report: Executive summary , full report