FAQs
Do you have a question for us? Answers to commonly asked questions are listed below;
1. When are the Library Centres open and where are they located?
2. How can I renew my items online?
3. Am I contacted about overdue items?
4. What is a "block" and why is it on my account?
5. What if I lose my card?
6. What is an Interlibrary Loan?
7. Can I change my PIN online?
8. Can other people use my Library card?
9. Can I extend my computer booking?
10. Are there study areas?
11. I didn't find the item I want on your catalog. What can I do now?
12. Where are the Library return chutes?
13. What languages other than English do you have?
14. Do you have wireless Internet and how can I access it?
15. How do I donate items?
16. Do you have a printer and a fax machine?
17. Do you have a scanner?
18. How many items can I borrow?
19. Why do I have to pay fines?
20. Where can I find a Justice of the Peace?
1. When are the Library Centres open and where are they located?
The 4 Library Centres are located at North Terrace, Grote St, Hutt St and Tynte St, North Adelaide. Our Library service is open 7 days a week.
2. How can I renew my items online?
Items can be renewed through the Online Catalogue by accessing your personal account, called "My Account". To login you will require you library barcode number, and a 4 digit PIN. If you have forgotten your PIN, please call the library on 82037990. One renewal is available on items that are not requested, except for inter-library loan items which cannot be renewed through the online catalogue. Please note fines will apply if items are overdue when extended.
3. Am I contacted about overdue items?
Your reminder slip at the point of borrowing is your only notification before your items are due back. Then, 3 days after the due date, the Library distributes overdue notices either by email or post depending on your preference. You can also register with the Library Elf service to receive overdue notices through email.
4. What is a “block” and why is it on my account?
A “block” is a note on your record which comes up during the process of borrowing an item. The reasons a block might be placed on your card might be that we need you to update your contact details, or you have holds waiting to be picked up, or that you have left your library card at the library. Our Customer Service Officers can answer any questions about you library account.
5. What if I lose my card?
If you have lost your card, please report it to the library on 8203 7990 so we can prevent any misuse of it. Treat your library card with the security that you would treat a credit card, as you are solely responsible for any items or charges that are issued to it. Cards can be replaced for the small cost of $4.00, and formal identification of name, signature and current address need to be shown.
6. What is an Interlibrary loan?
If the Adelaide City Libraries do not have the item you are looking for, we can try and find it from another library in South Australia for you. Once it arrives it can be collected from the Adelaide City Library Centre of your choice.
7. Can I change my PIN online?
Please contact the Library on 82037990 to arrange for your PIN to be changed.
8. Can other people use my library card?
Yes. A form is available from any of our library centres which will allow you to authorise other individuals to use your card on your behalf.
9. Can I extend my computer booking?
You can extend your computer booking for up to one hour if the computer is not reserved for another customer. Please note there is a limit of 2 hours access per day for library members and 1 hour for visitors.
10. Are there study areas?
Our Library Centres are places for people to meet, talk, relax and unwind in a safe, comfortable and welcoming environment. While certain areas of the Centres can be quiet and some desk space is available, there are no designated study areas.
11. I didn't find the item I want on your catalog
We welcome your suggestions for items to be added to the library collection. Please check the Library Catalog to see if the Library already owns the item before you submit a suggestion. If you cannot find theitem you are looking for, you can click simply click on a online request form and we will try to locate the item for you. While all items are considered, not all requests can be filled.
12. Where are the library return chutes?
External library returns chutes are located directly outside of the Hutt St, Grote St, and Tynte St Library Centre entrances. The North Terrace return chute is located on the corner of Kintore Ave and North Terrace. Items can be returned 24 hours a day.
13. What languages other than English do you have?
Our languages include Arabic, Bosnian, Chinese, French, German, Greek, Indonesian, Italian, Japanese, Khymer, Korean, Polish, Russian, Serbian, Spanish and Vietnamese. All items in other languages are held at the Grote St Library Centre, on level 2.
14. Do you have wireless Internet and how can I access it?
Each of the Library Centres is a hotspot for wireless access. Just take your laptop in and one of our friendly Customer Services Officers will help you set up the connection.
15. How do I donate items?
Donators may present items with their contact details either in person at the Library Centres or by post. Donated items will be assessed for their suitability for the collection. Acceptable donated items may be available for borrowing or reference.
16. Do you have a printer and fax machine?
The Library Centres are equipped with a printer. The cost of printing is 20c per page. The cost of a fax varies depending on where it is being sent
17. Do you have a scanner?
The library does not have a scanner. A scanner is available at the State Library.
18. How many items can I borrow?
Up to 30 items at one time can be borrowed. These 30 items can be made up of books, DVDs, videos, Language kits, CDs, audio books and magazines.
19. Why do I have to pay fines?
Fines are charged to help people to remember to return their items on time. Fines are necessary to ensure equity of access for our users. You can avoid paying fines by making sure you keep the due date slip for your items, regularly checking your account online, and renewing your items if necessary.
20. Where can I find a Justice of the Peace?
The Adelaide City Council has a walk-in JP service located at the Customer Center at 25 Pirie St Adelaide. Please contact a Customer Service Representative on 8203 7203 for roster information.